At Online24mart, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we are here to help with a transparent and customer-friendly refund and returns policy.
Eligibility for Returns
- Products must be returned within 30 days of delivery.
- Items must be in their original condition, unopened, unused, and with all original packaging and tags intact.
- For hygiene reasons, perfumes, cosmetics, and skincare products can only be returned if they are unused and sealed.
Steps for Returning an Item
- Contact our Customer Support Team through the website’s contact form, email us at info@online24mart.com, or call us at +44 7828 661060 to initiate the return.
- Provide your order number and details of the product(s) you wish to return.
- Once approved, you will receive return instructions, including the return address.
- Pack the product securely to avoid damage during transit and ship it to the provided address.
Refund Process
- Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days to your original payment method.
Non-Refundable Items
- Products purchased during clearance sales or promotional offers are non-refundable.
- Damaged, used, or incomplete items will not be accepted for returns or refunds.
Exchanges
We only replace items if they are defective or damaged upon delivery. If you need an exchange, please contact us within 48 hours of receiving your order.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the product was damaged or incorrect due to our error.
- Shipping fees for the original order are non-refundable.
Contact Us
For any questions or concerns regarding your refund or return, please reach out to us at info@online24mart.com or call +44 7828 661060. Our dedicated team is here to assist you.